Who it's for
UK dental practices, and four people inside them.
Single site or group. One record answers a different question for each of them, which is why it is one record rather than four reports. It supports your consent discussion; it never replaces it.
One record, four questions
Nobody reads a governance report between patients.
So each role gets the one thing they would actually open the console for, and none of them has to go looking for it.
The principal
“Is this actually happening in my surgeries?”
How often a patient got something wrong first time, and on which procedure. Per clinic and per treatment — never a per-dentist league table.
Insights
The practice manager
“What is outstanding right now?”
One queue, ordered by how long something has waited rather than by volume. The record sitting unsigned for eight days is the last bar, not the biggest.
Governance
The associate
“What did I actually cover with this patient?”
Everything you marked material, in your own words, with the answers beside it — including the ones that were wrong first time.
The session record
The nurse
“Where is this patient up to?”
The stage, the count and the re-teaches, live from the surgery screen, without leaning over anyone's shoulder.
The live monitor
One practice or twelve
A group owner sees across sites. A manager never does.
Not a permission someone forgot to tick — row-level security in the database. A practice manager's query for another practice's patients returns nothing, and it would return nothing even if the application asked for them.
Across practices
| Practice | Done | Flagged | Waiting |
|---|---|---|---|
| Bath Road | 486 | 74 | 3 |
| Clifton | 412 | 51 | 1 |
| Redland | 386 | 62 | — |
Needs your note
6 open
What owners do not get
There is no per-dentist league table, and there will not be one.
Comparison across clinics and across treatments, yes. A ranking of named dentists, no. It would change what people record long before it changed what people do, and the record is the entire product.
In the surgery
The nurse can see whether they are reading or stuck.
Without leaning over the patient's shoulder, and without asking them how they are getting on every ninety seconds.
Why it is live
A patient who has been on question four for six minutes is not being difficult; something in the wording is not landing. Seeing it while it is happening is the difference between fixing it now and reading about it afterwards.
Nothing on the monitor is a prompt to hurry anyone. There is no timer shown to the patient and no countdown.
In progress
Margaret W.
Dental implant · Questions
Questions
Stage
4 of 6
Answered
3
First time
1
Re-taught
Who this is not for
Four practices that should not buy this.
Each one is a real limit rather than a modest way of describing a strength. If you are one of these, it is much cheaper to know now.
A practice that wants a signature box
If what you need is a signature on a PDF, this is far more product than that, and all the extra is in the part that tests understanding. Buy the simpler thing.
A practice on SOE, R4, Systems for Dentists or iSmile that needs live sync today
None of those has a usable public API. Candour imports a CSV for them and says so in the console rather than offering a button that always fails.
Anyone who wants it to stop treatment
It will not. A gap is flagged and handed to the clinician, and what happens next is a clinical decision.
A practice that wants the discussion done for them
Candour records what a patient understood and supports the conversation at the chair. It never replaces it, and it has no opinion about what you should be recommending.
Practices using it
None yet, and this space will say when that changes.
Practices — reserved
Who is running Candour, and on what.
Fills when practices are live and have agreed to be named — with their consent recorded in writing, which is a slightly funny thing for this company to have to say and is nonetheless the rule.
Reference call — reserved
A practice willing to talk to a practice that is considering it.
Fills when a live practice offers. Nobody will be put forward as a reference without being asked first, and no reference will be briefed on what to say.
Willing to be the first? Say so, and you will get told exactly what is unfinished before you commit anything.
See what your practice would see.
The console runs on illustrative data. Nothing you do in it touches a patient.