01
What they were shown
The explainer they read, in the language they chose, at the version approved that day — not the current one.
For UK dental practices
Evidence of understandingRecorded, sealedWhat your patient understoodNo consent substitute
What your patient understood before treatment — and what they didn't. It supports your consent discussion. It never replaces it.
Try the web version
Download for Windows
The Windows app is built but not code-signed yet. Until it is, Windows would warn your staff that it comes from an unknown publisher — so it is not being handed out. Leave an address and you will get one email when it is ready.
A picture of the Candour console: a work queue of patient sessions showing which are in progress, which are ready, and which have completed and been sealed into the record chain — including one where a comprehension gap was found and is still open.
What a record holds
Shown, answered, re-explained.
02
What they answered
Every attempt, not only the last. A concept passed second time is a different record from one passed first.
03
What was explained again
Which risk was missed, what was re-taught, who did it, and whether it landed.
Getting it in front of them
In the chair, or before they arrive.
They read and answer at their own pace, on your device or theirs. You watch it happen.
01 · In the practice
Hand over the tablet
Launch the session, then hand the tablet to the patient — or let them scan the QR code on their own phone. You watch the answers land.
02 · Send by SMS
A link to their mobile
One link, built by the server from a single-use token, valid for 48 hours. The address is never stored — only a redacted hint.
03 · Send by email
A link to their inbox
The same link, the same window, for patients who read before they arrive. Every send is recorded, delivered or not.
In progress
Margaret W.
Dental implant · Questions
Questions
Stage
4 of 6
Answered
3
First time
1
Re-taught
Sending a link is refused for sedation, lacking capacity, best-interests and minors on the parental route — those are in the practice, on a device you hand over.
What it tells you
Comprehension is a number now.
Which procedures your patients misunderstand, and whether that is improving.
Comprehension
12 months
91%first-attempt, this month
Re-taught by procedure
Needs your note
6 open
Launch to seal
this quarter
- Launched1,284
- Explainer read1,231−53
- Questions answered1,198−33
- Signed1,176−22
- Sealed1,174−2
Languages
6 supported
Across practices
| Practice | Done | Flagged | Waiting |
|---|---|---|---|
| Bath Road | 486 | 74 | 3 |
| Clifton | 412 | 51 | 1 |
| Redland | 386 | 62 | — |
Forecast
The line you have, and the line it is on.
Solid is what was recorded. Dashed is where the trend goes. The dots are the changes that moved it.
RecordedProjectedChange we madeProjection, not a promise
- DecExtraction explainer rewritten in plain English
- AprSwitched to per-tooth questions
- JulAdvance information enabled
- OctUrdu implant translation re-approved (planned)
Ask the record.
Every sealed record is structured data, not a PDF. Ask across them.
“The numbness may be permanent”, on simple extraction — asked 214 times, failed at the first attempt 81 times, a 38% first-attempt failure rate against a 12% median across every concept with at least eight asks. It reads like the wording rather than the risk: sessions on the shorter re-teach phrasing pass at 81%, and the same statement inside the implant template fails at 11%.
Illustrative figures · the assistant is in development
The record
Sealed, and checkable.
Every record is hashed into a chain. Change one and the chain says so.
Sealed record
position 1,174
Completed · signedChain intact
- Follows
- 8f3c1d…a02e7b
- This record
- b71a90…4fd3c2
- Version
- Dental implant v4 — approved 12 Mar by K. Osei
What Candour does not do
It never blocks treatment, and it never speaks for you.
A gap is flagged and handed to the clinician, never stopped. A comprehension record is not a consent form.
Walk it yourself.
Windows app built · not signed yet · not being handed out